Shipping Information
At Ace Ultra Premium, we are committed to fast, secure, and reliable delivery. Every order is handled with care to ensure it reaches you safely and on time.
Free Standard Shipping – 48 Hours
We offer FREE standard shipping on all orders. Standard shipping is delivered within 48 hours from the time your order is processed. There are no hidden fees or extra charges, what you see at checkout is exactly what you pay.
Overnight Delivery – 24 Hours
For customers who need their order sooner, we offer overnight delivery with arrival in 24 hours after dispatch. Overnight shipping is processed with priority handling to ensure the fastest possible delivery.
Shipping Carrier
All orders are shipped via USPS, a trusted and reliable carrier known for nationwide coverage and secure delivery. Tracking details are provided once your order has been dispatched so you can monitor your shipment in real time.
Secure & Insured Packaging
Every package is:
- Discreetly packaged
- Fully insured
- Carefully sealed for protection
We take packaging seriously to ensure your order arrives in perfect condition. Insurance coverage provides additional peace of mind in the unlikely event of loss or damage during transit.
Order Processing Time
Orders are typically processed within 24 hours of payment confirmation. Once shipped, delivery timelines are based on the shipping option selected at checkout.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. This allows you to follow your package from dispatch to delivery.
Important Notes
Delivery times may vary slightly due to weather conditions, holidays, or USPS operational delays. However, we work closely with our shipping partners to minimize any disruptions.
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Returns & Refunds Policy
At Ace Ultra Premium, customer satisfaction is important to us. We take pride in the quality of our products and the care taken in packaging and delivery. Please review our Returns & Refunds Policy carefully before placing an order.
Returns Eligibility
Due to the nature of our products, all sales are final once an order has been shipped. We do not accept returns for opened, used, or tampered products. This policy is in place to ensure product integrity, safety, and quality for all customers.
Returns may only be considered if:
- The item received is damaged during shipping
- The item received is incorrect
- The package arrives missing items
In such cases, the issue must be reported within 72 hours of delivery.
Reporting a Damaged or Incorrect Order
If your order arrives damaged or incorrect, please contact our support team within 48 hours of delivery. To help us resolve the issue quickly, include:
- Your order number
- Clear photos of the packaging and product
- A brief description of the issue
Once verified, we will determine whether a replacement or refund is appropriate.
Refund Policy
Refunds are issued only under approved circumstances, such as confirmed shipping damage or fulfillment errors. If your refund request is approved, refunds will be processed to the original payment method used at checkout.
Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Non-Refundable Situations
Refunds will not be issued for:
- Buyer’s remorse or change of mind
- Incorrect address provided by the customer
- Improper handling or storage after delivery
We strongly recommend reviewing your order details carefully before completing checkout.
Lost or Delayed Packages
All shipments are insured. If a package is lost in transit, we will work directly with USPS to investigate the issue. Claims must be submitted within 7 days of the expected delivery date. Once confirmed, a replacement or refund will be issued at our discretion.
Cancellations
Orders may be cancelled only if they have not yet been processed or shipped. Once an order enters processing or has been dispatched, cancellation is no longer possible.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team through our website. We aim to respond to all inquiries within 24 to 48 hours.